Shipping & Returns

Last updated: July 30, 2026

Retail orders

Retail products may be ordered through the website where checkout is available. Shipping availability, delivery options and applicable charges are shown at checkout or confirmed before payment. Order confirmation does not guarantee acceptance until payment and stock availability have been confirmed.

Wholesale and OEM enquiries

Wholesale quantities, samples, custom colours, logos, packaging and OEM requirements are handled by quotation. Please email yanmei_global@163.com with the product, application, market, quantity and packaging requirements.

Delivery and customs

Delivery times depend on product availability, destination, carrier and customs processing. Any dates provided are estimates unless we expressly agree otherwise in writing. International orders may be subject to customs duties, taxes or import charges imposed by the destination country; these charges are the customer’s responsibility unless stated otherwise.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only accept cancellations before an order has been dispatched or entered custom production.

Returns

If you wish to request a return for a standard retail item, email us within 14 days of delivery with your order number and reason for return. Please wait for return authorisation and return instructions before sending any product. Returned items should be unused, in resalable condition and, where possible, in original packaging.

Non-returnable items

Customised, OEM, branded, made-to-order or specially sourced products may not be returnable unless the item is defective, incorrect or we agree otherwise in writing.

Incorrect or defective items

If an item is incorrect, damaged or defective on arrival, contact us promptly with your order number and clear photos. We will review the case and provide an appropriate remedy in accordance with applicable law.

Refunds

Once an authorised return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times may vary by payment provider and bank.

Return costs

Unless the item is incorrect, damaged or defective, the customer is responsible for return shipping costs and for using a trackable service where appropriate. Nothing in this policy limits mandatory consumer rights that apply in your location.

Contact

Email: yanmei_global@163.com